From payment methods and betting markets to account issues and app installation — you'll find answers to every question in Bangla at the Tabije Help Center.
Choose your issue from the categories below
Rules for depositing via bKash, Nagad, Rocket, and bank transfer — including minimum amounts and troubleshooting tips.
How to withdraw, how long it takes, maximum limits, and how to resolve a stuck withdrawal.
A complete guide to updating your profile, changing your password, managing security settings, and completing KYC verification.
Android APK installation issues, iOS support, app updates, and device compatibility problems.
How to claim welcome bonuses, free spins, and cashback offers, plus bonus wagering requirements.
Live Casino rules, understanding Sports Betting markets, odds calculation, and bet cancellation policies.
Enabling two-factor authentication, reporting suspicious activity, and resolving account lock issues.
Assistance with setting deposit limits, self-exclusion requests, and gaming breaks.
Use any of the channels below to reach us directly
The fastest way to get a response. Click the chat icon at the bottom-right of the site and talk to us directly in Bangla.
Typically responds within 2 minutesFor complex issues, submitting account documents, or detailed complaints, send us an email.
support@tabije.bestFor urgent matters, call our dedicated helpline. VIP members receive priority call support.
Priority for VIP Members
Most Frequently Asked
Log in to your account and click the "Wallet" or "Deposit" button in the top menu.
Select bKash or Nagad from the list. The minimum deposit is just ৳100.
Enter the amount and copy the reference number Tabije provides — without it, the payment cannot be tracked.
Send the payment to the number provided along with the reference. Funds are usually credited to your wallet within 2 to 5 minutes.
If your balance hasn't been credited more than 5 minutes after a successful payment, contact live chat with your bKash transaction ID.
Withdrawal Information
It's completely normal to have questions when using an online betting platform — whether you're a new user or a regular one, dealing with a change in deposit methods or a newly added feature. At Tabije, we believe a platform is only as good as its support system. That's why we're committed to making our Help Center genuinely useful.
Many platforms only offer support in English, which creates a real barrier for a lot of users in Bangladesh. At Tabije, our entire support team speaks Bangla. The moment you type "my withdrawal is stuck" in the chat, you'll get an immediate response in Bangla — no English translator needed.
Tabije's live chat is available 24 hours a day, 7 days a week. Whether it's a weekend or 2 AM, just open the chat whenever you run into an issue. An agent typically joins within two minutes. We handle over a thousand chat sessions every day, with an average resolution time of just 8 minutes.
Having a few details ready before you start a chat makes things much faster. These include your registered mobile number, when the issue occurred, and any transaction ID you may have. With this information, the agent can verify your account in much less time.
Some matters can't be handled over chat — such as submitting KYC documents, disputing large transactions, or account-related legal issues. In these cases, the best option is to email support@tabije.best. Clearly describe your issue and attach any relevant screenshots or documents.
Routine emails are typically answered within 6 hours. More complex cases may take up to 24 hours. If it's urgent, send the email and also reach out via chat — covering both channels gives you the best chance of the fastest resolution.
The most common issue we hear about with the Tabije app is the APK failing to install. This is usually because "Unknown Sources" is disabled in your phone's settings. Go to Settings → Security → Unknown Apps and grant permission to your browser or file manager, then try installing again.
If the app won't open or keeps crashing, start by restarting your phone. If that doesn't help, uninstall the app, download the latest APK, and reinstall it. Clearing the cache often fixes the issue too. If the problem persists after all that, contact us with your phone model and Android version and we'll take it from there.
Never share your full password when contacting the support team. No Tabije staff member will ever ask for your password — that's our policy. Your identity can be verified using just your registered mobile number and transaction ID. We keep all your information strictly confidential and never share it with third parties. To learn more, visit our Privacy Policy Read more.
Your feedback on our support quality matters to us. After each chat session, take a moment to leave a quick rating — it helps us improve. Tabije is more than just a gaming platform; it's a relationship, and our Help Center is always here to keep that relationship strong.
Tabije believes entertainment should always stay within your control. If you have any concerns about your playing habits or spending, reach out to our Help Center confidentially. We can assist you with setting deposit limits, taking a temporary break, or self-exclusion. For more details, visit our Responsible Gaming View page.
Answers to questions we regularly receive at the Help Center